After receiving your purchase order we will ship it between the next two days, the shipping service provided is the standard domestic shipping.  If the the shipping service provided by the postal service lost or damage the item please contact direct to the postal service about your complain, we aren't responsible about the service provided by the postal or carry service.  
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After receiving the item, please contact us within the next 14 days and return back the item at the address Alka Vita Products 4400 N. Mesa St. Suite 5A El Paso TX. 79902, your full refund is given after we receive the item, buyer pays for return shipping, No returns accepted if the security seal is broken or if the item is damaged.